Store Manager

Company Name:
Koch Davis
The store manager is responsible for store implementation of the company retail promise. This position is fully accountable for execution of sales, service and customer experience initiatives in store. Meet and exceed assigned goals for customer experience and reputation, sales and service, revenue and productivity. Demonstrate the right customer behaviors defined by delivering an extraordinary experience. Ensure every seller follows the company retail experience and executes on all five key behaviors at all times. Consistently demonstrate excellent leadership and coaching skills. Create a work environment where motivated people can excel. The candidate will oversee store floor experience and act as floor general. S/he will own customer coordination, welcome, and wait time process. The applicant will support team and assist with customer transactions. S/he will coach and counsel personnel on opportunities with key sales and reputation metrics. Recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance. Facilitate weekly personnel training/educational sessions. Monitor the customer feedback tool on a daily basis. Resolve or escalate appropriately any billing or service issues. Interview, hire, and make necessary discipline decisions, including terminations for store personnel. Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion. Improve employee engagement throughout territory through appropriate behaviors and actions. Resolve quickly any respond or store level fraud issues communicated by ARSM. The incumbent may involve working with asset protection and HQ credit and collections. Perform other duties as assigned.
Job Requirements
The applicant should have 2 years of sales/customer service experience in telecommunications or related industry. S/he should have 1 year of management experience. The candidate should have excellent sales skills and demonstrated ability to meet or exceed performance standards, ability to motivate and lead direct reports, ability to work flexible hours, including evenings, weekends and holidays, ability to operate a personal computer, wireless equipment, copier, and fax. 3+ years of sales/customer service experience in the telecommunications or related industry desired. Effective communication, presentation, and interpersonal skills, strong organizational skills desired. Ability to work at multiple locations within district is preferred. Familiarity with wireless terminology and company mobility systems is preferred.
Education
Not specified
Client
The company provides wireless services, U-Verse, enterprise applications & managed hosting solutions.

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