Operations Manager

Pamela A. Beattie

2841 Hope Ridge Drive, Easton, PA  18045         pambeattie@hotmail.com         

Cell: 484-903-9491, Home: 610-923-9222




Possesses extensive experience in Operations/Project Management within retail and wholesale environments.  Skilled in implementing and improving systems and processes to grow revenues and profits.  Leads by example, empowering and motivating personnel to exceed company/client expectations.  Highly organized and decisive; works well under pressure to juggle competing priorities, troubleshoot problems, and provide creative, win-win solutions.  Holds an MBA.  Expertise encompasses:


Project Management | Contract Negotiations | Estimating | Purchasing | Logistics | Research & Analysis

Communications & Writing | Client Relations | Event Planning | Training | Product Sales | Facilities Management


Key Contributions


¨    Boosted corporate earnings by negotiating with major suppliers for discounts 5-10% below industry standard per product line without having to commit to additional sales volume, as well as by negotiating with multiple freight companies to increase shipping discounts 25%.

¨    Sustained a 0% loss ratio for 15 years and a less than 2% loss ratio for three years through close monitoring of client purchasing and payment patterns.

¨    Averted 97% of potential corporate losses due to liquidated damages and liability lawsuits by ensuring timely equipment procurement, closely managing installation teams and service/maintenance programs, effectively distributing financial/staff resources, and reducing liability exposure due to equipment failure.

¨    Designed and executed sales strategies that increased consumer commercial sales 70% over three years.  Grew sales 20% by researching updated code requirements and educating general contractors.

¨    Maximized project results by optimizing resource utilization, allocating staff based on their expertise, providing opportunities for employee advancement, and effectively managing customer expectations.

¨    Coordinated inventory logistical needs to facilitate timely delivery at a competitive price and proactively monitored suppliers’ fabrication schedules to ensure adequate flow of products.

¨    Introduced cost-reducing strategies for inventory selection, placement, and packaging systems; re-established a first-in first-out (FIFO) system for product selection.

¨    Monitored quality control issues with manufacturers’ products and provided effective solutions.


Career Track


Vice President of Operations / Project Manager, Access Ability, Inc., Bethlehem PA      2003 to Present

Oversees the retail sales, installation, services, and billing departments of a business focused on making homes and buildings accessible.  Works with the Director of Sales to develop revenue-generating sales strategies and marketing programs targeting existing and new customers.  Estimates public bid projects for commercial installations.  Designs lift installations with PA, MJ, DE, MD, and NY registered architects in compliance with American Society of Mechanical Engineers code requirements (ASME A 17.1 and A 18.1).  Administers all projects/jobs, ensuring on-time completion.


General Manager, Ability Technologies, Inc., Bethlehem PA  Prior to 2003

Advised clients of a wholesale distributor of access lifts and elevators in the Mid-Atlantic states on selecting products to fulfill specific commercial and residential code requirements.  Designed curriculum/instructional texts and co-taught hands-on training seminars that instructed clients in sales, service, installation, and maintenance of accessibility products.  Developed and executed marketing programs and sales strategies to increase market penetration.  Managed accounts receivable to minimize allowance for doubtful accounts.  Approved selling price of all products to optimize gross margin for all wholesale purchases and approved all payment authorizations/requests for accounts payable.  Identified optimal monthly and quarterly purchase opportunities based on client/product demand and supplier pricing incentives.  Produced general ledger reports used to prepare corporate tax returns.




Master of Business Administration, Concentration in Management, La Salle University, Philadelphia, PA

Bachelor of Arts in History with Social Studies Certification, Messiah College, Grantham, PA


Community Involvement


Rotary Club of Bethlehem:                Taste & Tunes Fundraising Gala, Operations Chairperson – 2013-2015; Development Committee, Co-Chairperson – 2012-2014; Board of Directors, Member – 2010-2012; Meeting Activities Committee, Chairperson – 2007-2010; Rotary Morganaires, Member – 2002-2005, 2011-2014; Weekly Meeting Committee, Chairperson – 1999-2002; Paul Harris Fellow – two times


  • ID#: 117032
  • Location: Easton, PA , 18045

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