Front Desk Receptionist

Donna Jones
Easton, PA

Career Highlights

-15 years of Customer Service experience - 7 years in Health Insurance - 5 years as a Front Desk Representative - Prior Banking, Telemarketing and Cashier experience as well 


Customer Support Representative
May 2015 - May 2016
Allentown, Pennsylvania

Answered inbound phone calls from clients regarding merchant processing accounts. Communicated with clients via email, chat and ticket/task systems. Assisted clients with contracts, statements and billing.
Bagelsmith Deli & Restaraunt
July 2014 - May 2015
Easton, Pennsylvania

Greet customers and take orders for food and beverages. Serve meals to customers and check with them to ensure everything is fine, as well as, take action to correct issues, if any. Collect payments and run cash register to ring up customers orders.
Call Center Representative
Coworx Staffing Services LLC
August 2012 - July 2014
Bethlehem, Pennsylvania

Made outbound calls regarding current pending online orders and processed accordingly. Answered inbound calls regarding online order status, exchanges, cellular activations, ect. Processed returns and refunded credits to customers orders.
Front Desk/Customer Service Representative
Gully Detailing Audio
September 2007 - August 2012
Easton, Pennsylvania

Greeted customers and scheduled appointments. Made outbound and answered inbound calls regarding appointments, pricing, ect. Collected cash, checks, and charge payments from customers and issued receipts.
Customer Service Professional
Aetna Inc.
December 2000 - July 2007
Allentown, Pennsylvania
Answered inbound calls from members, physicians and hospitals regarding health insurance eligibility, benefits and medical claim status. Discussed hospital and physicians contracts in reference to claim payments. Handled online correspondence from medical providers regarding discrepancies in claims, ect.


Wilson Area High School
High School or equivalent
September 1990 - June 1994


Certificate of Completion of Training
Career Institute of Technology
June 1994


  • Customer Care

  • Medical Billing (CPT/Procedure codes)

  • Cash Handling

  • Banking

  • Telemarketing


  • English ( Fluent )


Upon Request


  • ID#: 119235
  • Location: Easton, PA , 18042

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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