Sirovetz Resume/Healthcare

2548 Penns Ridge Blvd
Easton, PA  18040


November 1, 2016

Lehigh Valley Health Network
Allentown, PA  18101 

RE:  Medical Records Clerk (ID: 345575521)

My name is Bridget Sirovetz and I am very interested in the Medical Records Clerk (ID: 345575521) Position you advertised on an Internet Job Board.  I feel my qualifications, technical and personal, reflect those necessary to be successful in such a position.  I am looking to get back into the Office Environment.

I currently work at the Staples in Lower Nazareth/Easton as a Part-Time Copy and Print Associate/Cashier for the past few months.  I use the touch screen cash register, color and black and white copiers, 2 laminators, business card cutter, a laser cutter, and several other copy and print machines to produce orders that are placed for our customers and business partners.  It is a challenging position, with many situations to find solutions for when a machine is down.

As you can see from my resume, I have various skills in the Healthcare arena.  First and foremost in any position, you must be flexible, computer savvy and have lots of patience.  I have worked in positions where I have had to face many situations where flexibility was needed (and required), computer literacy a necessity, and patience in demand.

My last position in the Healthcare Arena was with Electronic Health Records.  Responding to Requests for Information for various Physician Groups and Single Doctor Offices.  I have worked for many Practices, so their office procedures and Records would not be new for me to review.  My experience in the Billing Arena is summed up with the phrase of "Jack of all Trades".  I have experience with updating databases, scanning, copying, filing, mailings, any of the general Office duties.  I've worked in various types of environments and being a good multi-tasker was essential.

My communication skills (verbal and written) are strong and I enjoy working in a team environment.  My skills on the computer are strong and very adaptable to any system.  I have strong organization skills and attention to detail.  I am always willing to offer help or assistance to others when needed. 

My education is well rounded.  I have my Certification as an Electronic Health Records Specialist (#L2F9P5C9) and I have my Certification as a Certified Billing and Coding Specialist (#P5W8L8S5) through the National Healthcareer Association.  I believe continual learning is necessary to stay at the top of your profession.

I look forward to hearing from you regarding your Medical Records Clerk (ID: 345575521) Position.  I believe I would be an asset to your organization.

Any questions, please do not hesitate to call me immediately at 610-755-2593 or e-mail at

Thank You.

Bridget M. Sirovetz

2548 Penns Ridge Blvd
Easton, PA  18040
(610) 755-2593 (C)

Certified Billing & Coding Specialist, exp. 3/2018
Certified Electronic Health Record Specialist, exp. 4/2017


Professional Experience

Copy and Print Associate                                                 
Easton, PA                                                                            July 2016 - Present

  • Offer & provide solutions to support the customer's copy & print needs. Collaboratively works with peers to ensure the department & customer's needs are met.

  • Demonstrates a passion for engaging to provide service & solutions; recognizes the value of a customer's needs; thinking creatively; and ensures an inviting environment by maintaining a neat, clean, and organized center.

  • Effectively prioritizes & manage tasks & timelines to meet the customer's needs.  Remains calm during tense situations; Flexible attitude.

  • Listen attentively and asks questions for information to understand the customer's copy and print needs.

  • Capitalizes on the order intake process; make suggestion that would enhance the final product.

  • Focus & desire to consistently take measures that will result in the success of the copy & print center.  Recognizes the correlation between providing customers solutions to their business needs & driving key metrics.

  • Works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values, beliefs.

Cashier/Guest Service Attendant                                   
Lower Nazareth, PA                                                             August 2014-May 2016

  • Performed Cashier duties providing friendly and fast delivery of merchandise.  Scan merchandise's barcodes quickly, watching for "red tags", folding clothing neatly, and placing all merchandise in bags as carefully as possible.

  • Vibe with Guests, asking if they found everything, if the have a Target REDCARD, coupons, and/or the Cartwheel app on their phone.  If the Guest does not have a Target REDCARD, offer the two options of the REDCARD (credit/debit) and the benefits of both (savings of 5% after every purchase).  Honor reasonable price challenges or consult challenges with the Team Lead.

  • Thank every Guest for their visit and wish them a "Good Day/Night" and "Please Return".  Answer any question the Guest may have.

  • If any complaints are encountered and can not be resolved at the Cashier level, the Team Lead, GSTL/GSA should be notified so the complaints are resolved to the satisfaction of all involved, especially the Guest.

  • Maintain Register when needed. Change the coupon and register tape when out and ink cartridge in the coupon printer when indicated.  Any other issues are reported to the Team Lead or GSTL/GSA.

  • Place Reshop merchandise in the appropriate carts so that they are placed back on the floor for repurchase.  Damaged merchandise is Salvaged, Tossed. or Donated.  Depending how busy it is and the amount of merchandise there is, these items can be boxed in the middle or at the end of the day.

  • Assist Guest with the Photo Shop Services.  Make sure prints are printing properly and in a timely manner.  Place prints with the appropriate stickers in the envelope(s) and ready for Guests at the appointed time.

  • If any complaints are encountered and can not be resolved at this level, the Team Lead, GSTL/GSA should be notified so the complaints are resolved to the satisfaction of all involved, especially the Guest.

  • Keep track of Online orders ("FA") hourly.  Notify the team and backroom by Walkie if any new Order have come in or if there are no new orders.  Assist Guests when picking up their Online Orders. 

  • When not busy, straighten up or replenish Bullseye Playground (One Spot).

  • Keep Guest Service area clean and filled with bags for the next Team Member. 

MRO Solutions                                                                                                                                   

Field Representative/ROI Specialist                                       King of Prussia, PA                     June 2013 – March 2014

  • Responsible for providing remote support at client sites for the Release of Information (ROI) requests for patient medical records.

  • Log medical record requests into MRO database.

  • Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request. Scan medical records into MRO database.

  • Log medical record requests into MRO database.

  • Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request. Scan medical records into MRO database.

  • Knowledge of Medical Terminology and HIPAA Regulations.

Talon Professional Services/St. Luke’s Physician Billing Dept.
EMR Analyst                                                                                Bethlehem, PA                              March 2013 - May 2013

  • Perform Medical Record Audits on Specific Providers to see if referrals are entered correctly into the Allscripts System

  • Review Patient Charts to ensure completeness and that all notes/orders are signed.

  • Audit all referrals to see if they are generated as Generic with or without an annotation; with a specific Doctor; and if the referrals are within the SLH Network.

  • Knowledge of Allscripts, Medical Terminology, and Excel used daily.


(610) 755-2593 (C)

KForce Healthcare/MMC 20/20

HIM TECHNICIAN                                                                     Nazareth, PA                                 October 2012 - January 2013

  • Performed Medical Record Audits to assist in Chart Diagnosis Verification at various Medical Offices (LVHN, St. Luke's, Sacred Heart, & Good Shepherd Hospitals) throughout the Lehigh Valley Area(PA) for the Medicare Managed Care Industry.

  • Used of a HP Laptop & Fujitsu Scanner to scan & transmit completed worksheets through the MMC 20/20 SFTP secure Filezilla site.

  • Reviewed paper charts & electronic medical records (EMR) for specific documents for audit.

  • Retrieved EMRs from Athenanet/Athena Collector; Met-Ed; Allscripts; E-Clinical Works; Medics Doc Assistant V5.2; Accumen; & Centricity/CPO.

  • Daily use of Excel, PPT, Email, MicroSoft Word, & Internet.

The Carney Group/MRO/Lehigh Valley Hospital-Medical Records
ROI HIM Tech II                                                                          Bethlehem, PA                              May 2012 – October 2012

  • Processed incoming mail on a daily basis by researching requested Patient encounter on the EMHR system then entering request into the MRO system for processing of delivery.

  • Responsible for the accurate & complete release of information of requested information.

  • Knowledge of HIPAA & compliance rules.

  • Opened incoming mail & organize per office procedures.

HealthPort Technologies                                                                                                                   
Medical Records ROI Specialist II                                          Allentown, PA                              December 2011 - February 2012

  • Responsible to process medical records requests from Attorneys, Department of Labor, Other Medical Agents, & patients in a timely & efficient manner ensuring accuracy & privacy.

  • Retrieved/researched patient records from main records room, off-site campuses, & other Department through the hospital.

  • Responded to daily Business Office & Financial Recovery requests, sending PT/OT/SP evaluation/notes, MRI results, Discharge Summaries (for example) for specific dates of service.

  • Performed independently, safeguarding patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information using required authorization forms, appropriate ID, & HIPPA compliance regulations.

  • Use of scanner, copier, fax, microfilm machine, desktop computer, & company's E-Smartlog & Smartlink programs to transmit records.

Landauer Metropolitan/Young Medical Equipment                                                                     
Authorization Specialist                                                            Bethlehem, PA                              July 2011 - November 2011

  • Responsible for Medicaid Authorizations in the states of Maryland, Virginia, and Washington, DC.  Also responsible for Approvals for Nebulizers for the PA Medicaid regions.

  • Received recurring orders (weekly & monthly) to obtain product specific authorizations and allow billing for services in a timely manner.

  • Obtain documentation required by the insurance carrier (including Physician Orders, prescriptions and Letters of Medical Necessity) from appropriate personnel and Doctors.

  • Enter all pertinent information in the Dataline computer system including policyholder information, authorizations and expiration dates.  Maintain patient confidentiality as defined by state, federal and company regulations.

  • Verify that insurance carrier is listed in system, and if not, research new carrier, then request the new carrier is entered.

  • Keep abreast of changes in contracts and insurance carriers through in-services and memos.

St. Luke's Bethlehem/Internship                                                                                                       
Physician Billing Department (Intern)                                   Bethlehem, PA                              April 2011 - May 2011

  • Collections: worked on returned mail, updated addresses in the IDX system; searched various databases to find correct addresses; entered credit care information for payment processing; observed representatives while working on the ACD system to assist clients with billing questions & how they posted notes for billers to see actions taken; reviewed claims for updated insurance addresses in IDX; if address was not updated, claim was sent back to Practice for additional information.

  • Coding: abstracted medical information from billing records; performed diagnostic coding using the ICD-9 (2011); prepared billing information for input on excel spreadsheets.

  • Enrollment: updated CAQH and NPI numbers, usernames, and passwords on the Enrollment Application system for St. Luke's physicians.

  • Insurance Functions: worked with A/R Follow-up teams for Commercial/Medicare/Managed Care/Blues-reviewing e-comm, denial reports, & individual queues; researching reason for claim rejection/denial; call insurance/Medicare IVR for information/verification of ins.; use of internet & insurance websites; correct/repost claim for continued billing through IDX; write off capitation svc for mngd care claim. Worker's Compensation/Auto Team: review pt acct to verify ins. info was added correctly, date of injury entered, and associated information; request medical records from practices via e-mail & posted action in pt comments; process correspondence through payments & adjustments; correct/repost to set 1 (medical insurance) if MVA exhausted or WC denied.  Billing Aide: research/print EOB's for secondary claim submissions & prepare for mailing.


(610) 755-2593 (C)

St. Luke's Bethlehem/Volunteer Services(50 hours)                                                                      
Receptionist/Clerk (Trauma Outpatient Office)                  Bethlehem, PA                              January 2011 - April 2011

  • Alphabetize and file chart and patient information cardexes.

  • Make photocopies of patient reports, make holes in the in-patient reports to attach to the in-patient chart & file patient records as requested.

  • Retrieve, open and date stamp mail as requested by the staff.  Route mail and faxes as required.

  • Complies with Network and departmental policies regarding attendance and dress code, daily procedures, processes and practices, and demonstrates/models the Network's Service Excellence Standards of Performance in interaction with all customers (internal and external).

Computer Skills:  DataLine, Inscyrbe, Infostore, MediSoft, SpringCharts, GE Centricity (IDX), MicroSoft Office Package, Microsoft Publisher, MS Office Logic, Word Perfect, GroupWise, QuickBooks, Adobe Acrobat Capture, DE E-Filing System, PACER, LexisNexis File and Service, CourtLink, PA State Corporate Websites, PC LAW, EZ-Filing for Bankruptcy Petitions, AABS (T&A/Client Billing Program), WestLaw/Lexis-Nexis, FirstDoc, Business Manager, Scanners, Firm Networks, Worldox.


Certified Billing & Coding Specialist #P5W8L8S5                          National Healthcareer Association       Exp. Date: 3/2018

Certified Electronic Health Record Specialist #L2F9P5C9             National Healthcareer Association       Exp. Date: 4/2017


Diploma, Medical Billing & Coding, McCann Business & Technology, Allentown, PA
Paralegal Certificate, Widener University, Wilmington, DE

MS Human Resource Management, Wilmington College, DE
AA, Business Administration, Delaware County Community College, PA
BA, Fine Arts, Indiana University of Pennsylvania, PA

  • ID#: 121932
  • Location: Easton, PA , 18040

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